Home › Privacy Policy
Privacy Policy
Your trust matters more than any fare. Here is exactly what we collect, why, and how you stay in control.
At Flight Tour Guide, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, call our agents, or book travel through us. By using our services you agree to the practices described here.
1. Information we collect
What you give us
- Full name, email address, and phone number
- Date of birth, gender, and passport or ID details required for ticketing
- Payment and billing information (processed by PCI-compliant partners)
- Frequent-flyer numbers, seat and meal preferences, special assistance needs
- Messages you send through our contact form, email, or phone
What we collect automatically
- Flight itineraries, searches, and booking history
- IP address, device type, browser, operating system, and language
- Pages viewed, referring URLs, and time spent on the site
- Cookies, pixels, and similar technologies (see Section 4)
- Call recordings for quality and training, where permitted by law and announced at the start of the call
2. How we use your information
- To search, quote, book, change, and cancel flight reservations on your behalf
- To send booking confirmations, e-tickets, schedule changes, and travel reminders
- To process payments, prevent fraud, and verify identity
- To respond to your questions and provide 24/7 customer support
- To improve our website, services, marketing, and user experience
- To send promotional offers you have opted into (you can opt out at any time)
- To comply with legal obligations, including airline, ARC, and government requirements
3. Sharing your data
We do not sell your personal information. We share it only with:
- Travel suppliers such as airlines, global distribution systems (GDS), and consolidators, strictly to issue and service your tickets
- Payment processors and fraud-prevention services
- Service providers who host our website, send emails, or provide analytics under confidentiality agreements
- Government authorities where required by law, such as passenger data required for international travel (APIS/Secure Flight)
- Our ticketing partner Green Dot Travels LLC (ARC 31600634, Entity No. 4214101), which issues tickets for bookings made through this site
4. Cookies & tracking technologies
We use essential, analytics, functional, and advertising cookies. Full details, including how to disable them, are in our Cookie Policy. We honour browser "Global Privacy Control" signals where required by law.
5. Data security
We protect your data with SSL/TLS encryption, access controls, and PCI-DSS compliant payment partners. Card numbers are never stored on our servers. While we use industry-standard safeguards, no transmission over the internet is 100% secure, and you use our services at your own risk.
6. Data retention
We keep booking records for as long as needed to provide services and meet legal, tax, and accounting obligations (typically up to 7 years). Marketing data is kept until you unsubscribe. You may request earlier deletion as described below.
7. Your rights
Depending on where you live, you may have the right to:
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to fix inaccurate or incomplete information.
Erasure
Ask us to delete your data, subject to legal retention requirements.
Opt-out & portability
Opt out of marketing or receive your data in a portable format.
To exercise any right, email privacy@flighttourguide.com or call +1 (866) 460 1474. We will verify your identity and respond within the time required by law (typically 45 days).
8. California residents (CCPA / CPRA)
If you are a California resident you have the right to know what personal information we collect, the right to delete it, the right to correct it, the right to opt out of its sale or sharing, the right to limit the use of sensitive personal information, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioural advertising as defined by the CPRA. You may designate an authorised agent to make requests on your behalf. Submit requests using the contact details in Section 12.
9. Children's privacy (COPPA)
Our website is not directed at children under 13, and we do not knowingly collect personal information from them online. Passenger details for minors are collected only from a parent or guardian in connection with a booking. If you believe a child has provided us data directly, contact us and we will delete it.
10. Marketing communications & CAN-SPAM
We only send promotional emails or texts with your consent. Every marketing email contains an unsubscribe link, and we honour opt-out requests within 10 business days as required by the CAN-SPAM Act. Transactional messages about your bookings will continue regardless of marketing preferences. Reply STOP to any SMS to opt out of text messages.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows the current version. Material changes will be announced on this page before they take effect.
12. Contact us
Privacy questions or requests: privacy@flighttourguide.com · +1 (866) 460 1474 · 1540 GULFSTAR DR, NAPLES, FL 34112.
Still have questions?
Our team is available 24/7. Operated by Touraine Holdings LLC · Ticketing by Green Dot Travels LLC (ARC 31600634, Entity No. 4214101)