Terms & Conditions

By accessing or using our website, calling our agents, or purchasing travel through us, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services.

1. Overview of services

Flight Tour Guide is an independent travel agency. We provide access to flight schedules and fares through global distribution systems (GDS) and airline consolidators, and our agents book tickets on your behalf. We are not an airline and are not affiliated with or endorsed by any airline, airport, or government body. All tickets are issued by our ticketing partner Green Dot Travels LLC, an ARC-accredited agency (ARC 31600634), in accordance with ARC and IATA standards. Your contract of carriage is with the operating airline and is subject to that airline's conditions of carriage.

2. Dynamic fare disclaimer

Airfares are highly volatile and change in real time based on airline inventory. Any price shown on our website, quoted by phone, or displayed after a search is not guaranteed until the ticket is issued and payment is successfully processed. The flight-search tool on this site is an inquiry tool that helps our agents prepare a quote; it does not display live fares or complete a purchase. Final pricing, including all taxes, fees, and service charges, is confirmed by your agent before payment.

3. Booking & payment policy

• Full payment is required at the time of reservation unless otherwise agreed in writing.
• We accept major credit and debit cards. The cardholder must authorise the charge, and we may request verification to prevent fraud.
• Charges may appear on your statement under Green Dot Travels LLC, Touraine Holdings LLC, the airline, or a combination (ticket price and service fee may be billed separately).
• We reserve the right to cancel a booking if payment authorisation fails or fraud is suspected.
• If a fare becomes unavailable while we process your booking, we will notify you promptly and offer alternatives or a full refund of any amount charged.
• It is your responsibility to review the itinerary confirmation for accuracy (names, dates, routing) immediately on receipt and notify us of any error the same day.

4. Service fees

As an independent agency we may charge service fees for booking, changing, cancelling, or reissuing tickets. All fees are disclosed before you authorise payment. Our service fees are separate from airline fare rules and penalties and are non-refundable once the service has been performed, except where required by law.

5. Cancellations, changes & fare rules

Every ticket is subject to the fare rules of the issuing airline. Most discounted and economy fares are non-refundable and non-changeable, or changeable only with a penalty plus any fare difference.

Additional details are in our Cancellation Policy and Name Correction pages. Refunds, where applicable, are returned to the original form of payment and may take 7 to 14 business days (longer for some airlines) after the airline approves them. No-shows forfeit the full ticket value unless the fare rules state otherwise.

6. Travel documents & entry requirements

You are responsible for holding valid passports, visas, ESTAs, health certificates, and any other documents required for every country on your itinerary, including transit points. Names on tickets must match your travel documents exactly. We provide general guidance but are not liable for denied boarding or entry due to missing or invalid documents.

7. Website usage & restrictions

You agree not to use this site for fraudulent activity, unauthorised access, automated scraping, or any purpose that violates applicable law. We may block access and cancel active bookings without refund if these terms are breached. Content on this site is provided "as is" and may contain inaccuracies; we may correct or update it at any time.

8. Limitation of liability

Touraine Holdings LLC and its ticketing partner Green Dot Travels LLC act solely as intermediaries between you and travel suppliers. To the fullest extent permitted by law, we are not liable for airline delays, cancellations, schedule changes, overbooking, lost baggage, airline insolvency, or force majeure events such as weather, strikes, pandemics, or government actions. Our total liability for any claim arising from a booking is limited to the service fee you paid us for that booking. We strongly recommend purchasing travel insurance.

9. Intellectual property

The Flight Tour Guide name, logo, and all website content are owned by or licensed to us and may not be reproduced without written permission. Airline names and marks belong to their respective owners and are used for identification only.

10. Dispute resolution & governing law

These terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law principles. Before pursuing formal action, you agree to contact us at legal@flighttourguide.com so we can attempt to resolve the dispute informally within 30 days. Unresolved disputes shall be submitted to binding arbitration or the courts located in Miami-Dade County, Florida, and you waive participation in any class action to the extent permitted by law.

11. Need assistance?

Our support team is available 24/7 for booking clarifications, schedule changes, and reissues.